Commercial Support Specialist - UK BENELUX (Medtech)

Location: London, United Kingdom; remote, hybrid, or in-person work available at the London office. Occasional travel to regional hirify.global locations may be required, no more than quarterly.

Company

hirify.global is a medical device company developing the Omnipod insulin management platform and other drug-delivery technologies.

What you will do

• Act as the interface between Sales, Customer Care, Commercial, and NHS payer and clinical stakeholders.
• Host regular reviews, manage stakeholder relationships, and support the end-to-end hirify.global and Omnipod customer journey.
• Produce weekly, monthly, and quarterly commercial management data using existing reporting frameworks.
• Manage large NHS purchasing contracts, including validity monitoring, renewals, and financial year-end implementation activities.
• Support regional product launches through localized operational processes and ad hoc commercial activities.
• Review and optimize operational pathways while driving consistency, standardization, and simplicity across the region.

Requirements

• Experience in customer service or stakeholder account management, with prior industry or commercial experience.
• Knowledge and experience of the NHS, service delivery, and current NHS pathways.
• Strong written and verbal communication, professional meeting, conflict resolution, prioritization, and time management skills.
• Process-driven mindset with the ability to identify and implement improvements independently.
• Familiarity with Salesforce.com and strong proficiency with Microsoft Excel, Outlook, and virtual communication tools such as Zoom, Microsoft Teams, or WebEx.
• Fluent English required.

Culture & Benefits

• Flexible choice of remote, hybrid, or in-person work from the London office.
• Occasional regional business travel for internal meetings.
• Cross-functional collaboration with Commercial, Sales, Customer Care, CAM, and AR teams.