1 день назад
Technical Customer Success Specialist
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Technical Customer Success Specialist (Endpoint Security): Implementing and integrating HP software solutions for enterprise customers in Singapore with an accent on Windows endpoints, Azure, Intune, and service delivery. Focus on troubleshooting endpoint software, delivering technical training and documentation, managing escalations, and translating customer needs into product improvements.
Location: Singapore, South West, Singapore; up to 25% travel expected for customer activities.
Company
provides digital and software solutions, including DEX and endpoint security products.
What you will do
- Act as the post-sales technical expert for Digital Solutions customers.
- Implement and integrate software solutions with customer environments and existing toolsets.
- Establish regular customer engagement to demonstrate product value and drive satisfaction.
- Deliver product training to partners, customers, and other stakeholders.
- Manage technical issues and escalations by coordinating access to product and engineering teams.
- Document customer activity in the CRM and communicate feature requests and support concerns internally.
Requirements
- At least 5 years of related technical experience developing, implementing, managing, and sustaining enterprise IT systems.
- Experience in service delivery involving endpoint solutions and customer-facing software services.
- Strong understanding of Microsoft Windows endpoint operating systems and endpoint management.
- Hands-on experience deploying, troubleshooting, and updating endpoint software.
- Technical knowledge of SCCM, Intune, PowerShell scripting, and software deployment techniques.
- Bachelor of Science in Computer Engineering, Systems Engineering, or a related field, or equivalent experience.
Culture & Benefits
- Full-time employment with no shift premium.
- Opportunity to collaborate with customers, partners, product teams, and engineering teams.
- Role combines strategic presales support with hands-on post-sales technical delivery.
- Up to 25% travel to support customer activities.
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