Customer Operations Specialist

Location: Singapore-Yishun; onsite day shift

Company

hirify.global develops scientific, laboratory, and measurement technologies and related services.

What you will do

• Provide pre-sales and post-sales consulting on order fulfillment, customer service requests, repairs, calibrations, returns, invoicing, accounts receivable, contracts, and leases.
• Manage the end-to-end customer experience from order placement through installation.
• Resolve complex customer service issues for multi-country and multi-regional accounts.
• Coordinate with sales, manufacturing, logistics, and service delivery teams to resolve inquiries and influence production, shipping, and pricing changes.
• Identify and follow up on business opportunities when applicable.
• Support project management for country, regional, or multi-country projects.

Requirements

• Diploma or university degree, or equivalent experience in customer service operations.
• At least 2 years of experience in order processing, order management, or customer service operations.
• Professional written and verbal English and Korean are required to support the Korean customer market.
• Proficiency in Microsoft Word, Excel, and PowerPoint.
• Ability to work in a fast-paced, culturally diverse environment and prioritize competing tasks.
• Strong customer focus, communication, problem-solving, escalation management, attention to detail, and cross-functional collaboration skills.

Nice to have

• Knowledge of SAP or a similar ERP system.
• Business acumen and experience with digitalizing work processes.

Culture & Benefits

• Full-time weekly schedule with no defined end date.
• Day shift; extended shifts may be required when necessary, especially during the last business days of the month.
• No travel is required.
• Pay is determined by role, level, location, skills, experience, and education or training.