Director, CX Research (AI)

Location: New York City, United States. This position requires permanent work authorization in the United States.

Annual base salary: $176,600–$294,300. The role is also eligible for a 20% bonus target and a share-based long-term incentive program.

Company

hirify.global develops medicines and healthcare solutions intended to create breakthroughs that change patients’ lives.

What you will do

• Build, lead, mentor, and develop a CX Research team of four researchers supporting eight AI-driven internal platforms.
• Design, execute, and analyze qualitative and quantitative research, including interviews, usability testing, contextual inquiry, concept testing, and experiments.
• Combine telemetry, product usage, clickstream, and in-app interaction data with qualitative evidence to understand colleague behavior.
• Establish continuous feedback loops, automated research workflows, persona-based insight extraction, and responsible use of synthetic data.
• Define enterprise-wide measurement strategies and metrics for AI and solution adoption, experience quality, trust, and impact.
• Partner with Experience Management, data and analytics colleagues, and cross-functional stakeholders to prioritize opportunities and translate research into decisions.

Requirements

• Bachelor’s degree in a research or human-centered field such as UX, HCI, psychology, human factors, anthropology, or applied behavioral research.
• At least eight years of user experience or behavioral research experience, including both qualitative and quantitative research.
• At least two years of experience leading or managing researchers.
• Expertise in usability testing, contextual inquiry, concept testing, experimentation, applied statistics, and behavioral analytics.
• Hands-on experience analyzing telemetry and behavioral data; Python or R, usability-testing platforms, and survey or statistical software may be used.
• Permanent U.S. work authorization is required; U.S. work visa sponsorship is not available now or in the future.

Nice to have

• Advanced degree in a human-centered field.
• Ten or more years of research experience, including work in life sciences, healthcare, or another regulated industry.
• Experience applying AI-driven research tools, continuous discovery, automated workflows, synthetic data, and persona-based insight extraction.
• Experience building and transforming CX capabilities in a large, matrixed organization.

Culture & Benefits

• Hands-on leadership role with personal responsibility for designing, executing, and analyzing research and experiments.
• Minimal travel required.
• 401(k) plan with hirify.global matching contributions and an additional retirement savings contribution.
• Paid vacation, holidays, personal days, caregiver and parental leave, and medical leave.
• Medical, prescription drug, dental, and vision coverage.