User Experience Researcher (AI)

TL;DR

User Experience Researcher (AI): Conducting qualitative and quantitative research for software and web-based products while building and extending an agentic UX synthesis pipeline with an accent on usability, behavioral analysis, and actionable customer insights. Focus on designing rigorous studies, validating AI-generated research outputs, and translating complex findings into product and business decisions.

Location: Hybrid in Madison, WI, with 24 hours per week in the office for associates residing within 30 miles of an office; remote work is available within the United States. Periodic travel to other hirify.global offices and on-site research is required. Applicants must be United States citizens eligible to obtain United States Government security clearance. External candidates residing in Alabama, California, Connecticut, Hawaii, Illinois, Maine, Massachusetts, Michigan, New Jersey, New York, Oregon, Rhode Island, Vermont, or Washington are not considered.

Salary: $100,000 + DOE

Company

hirify.global is a diversified financial and education services company operating across student lending, payments, professional services, renewable energy, and K–12 and higher education.

What you will do

• Plan and conduct UX research using interviews, surveys, usability testing, journey maps, card sorts, A/B testing, diary studies, contextual observation, and first-click testing.
• Analyze large quantitative and qualitative data sets to identify customer, experience, and usability insights.
• Own and extend the agentic UX synthesis pipeline by maintaining existing agents, building new agents, and identifying suitable AI-assisted research workflows.
• Validate AI-generated inputs and outputs for relevance, accuracy, rigor, and bias before they influence decisions.
• Create reusable research templates and standards, and help evolve the UX team's research methods.
• Present actionable findings and recommendations that inform product roadmaps and company priorities.

Requirements

• Bachelor's degree in human-computer interaction, cognitive science, human factors, psychology, a related discipline, or equivalent experience.
• Deep expertise in UX research for software and web-based products, with demonstrated product impact and experience working through ambiguity.
• Experience incorporating AI into research, including building or maintaining agents or automating research activities while keeping human judgment in the loop.
• Strong analytical, synthesis, written, verbal communication, interviewing, and presentation skills.
• Ability to distinguish behavioral evidence from attitudinal or self-reported data and determine when human or AI-led research is appropriate.
• United States citizenship and eligibility for United States Government security clearance are required.

Culture & Benefits

• Hybrid work environment combining regular in-office collaboration with remote work within the United States.
• Medical, dental, vision, HSA, and FSA benefits.
• Earned time off, life and disability insurance, employee assistance, and wellness programs.
• 401(k), student loan repayment, employee stock purchase program, tuition reimbursement, and performance-based incentive pay.
• Collaboration across business lines and support for evolving shared research practices and tooling.