Director of User Research (UX Research)

Location: Arlington, Virginia, United States

Salary: $215,000–$260,000 per year

Company

hirify.global builds products that help professionals navigate complex law, tax, and government workflows and make high-stakes decisions.

What you will do

• Build and lead a centralized user research function supporting Law, Tax, and Government product lines.
• Hire, develop, and manage a user research team while scaling the organization’s research capability.
• Define research intake, prioritization, engagement models, standards, processes, and systems.
• Partner with Product, Design, Engineering, and business leadership to influence strategy, roadmaps, prioritization, and investment decisions.
• Lead research into complex, ambiguous problem spaces and critical product bets, translating findings into actionable recommendations.
• Use research tools and emerging technologies to improve participant recruitment, synthesis, insight sharing, and organizational access to research.

Requirements

• 10+ years of experience applying user research to complex web-based or platform-level products, with increasing leadership responsibility.
• Experience hiring, developing, and leading user research teams and building or scaling research functions in multi-product organizations.
• Strong qualitative research expertise and working knowledge of quantitative research methods.
• Experience defining scalable research processes, operating models, or systems.
• Ability to influence product strategy and senior stakeholders through clear, actionable insights.
• Strong communication, storytelling, collaboration, and organizational enablement skills, with the ability to balance hands-on research and team leadership.

Nice to have

• Experience with participant management platforms, AI-assisted synthesis, or similar modern research capabilities.

Culture & Benefits

• Full-time employment.
• Work focused on products serving professionals in law, tax, and government.
• Equal opportunity employment and a commitment to non-discrimination.