Lead Manager, Salesforce Administration & Support

Location: Remote within the continental United States; applicants must already be authorized to work for any U.S. employer. Employment visa or immigration sponsorship is not available. Some travel is required.

Salary: $84,000–$92,400 USD annually, with annual incentive potential.

Company

hirify.global is a wish-granting organization focused on granting life-changing wishes to eligible children and supporting wish families, volunteers, and communities.

What you will do

• Manage day-to-day Salesforce environments, application integrations, support queues, and troubleshooting.
• Configure workflows, approval processes, fields, page layouts, record types, flows, dashboards, and reports.
• Triage support tickets, perform impact analysis, resolve Salesforce issues, and assist end users with application knowledge and productivity.
• Partner with Salesforce professionals, IT personnel, functional leaders, and third-party teams on requirements, solution design, testing, and deployment.
• Document configuration, processes, policies, and release updates for stakeholders and end users.
• Support system testing, training, and implementation activities with the Business Transformation team.

Requirements

• Current authorization to work for any employer in the United States is required; visa and immigration sponsorship is not available.
• Five or more years of total experience, including at least two years as a Salesforce super user or junior administrator.
• Previous Salesforce.com administration experience and experience managing, triaging, and resolving user issues.
• Intermediate ability to build custom Salesforce apps, objects, fields, processes, custom views, and related content.
• Salesforce Administrator Certification and a bachelor's degree in computer science, a related field, or equivalent experience.
• Strong analytical, problem-solving, communication, prioritization, and relationship-building skills.

Nice to have

• Experience with Salesforce NPSP.
• Exposure to DevOps, CI/CD processes, and code versioning systems such as GitHub.

Culture & Benefits

• Remote work environment with some travel and occasional work outside standard business hours or Monday–Friday schedules.
• Medical, vision, dental, wellness, health savings, flexible spending, and fully funded health reimbursement account options.
• Short- and long-term disability, life, accident, critical illness, hospital indemnity, and pet insurance options.
• 401(k) plan with a 5% match after one year of service.
• PTO starting at 15 days, 10 sick days, 11 paid holidays, personal and volunteer days, and parental leave.
• Day-one benefits, equipment provided for remote work, development programs, employee recognition, and access to student loan forgiveness eligibility.