Field Service Engineer (Rail Networking)

Location: Hayward, California, with travel throughout the Bay Area to various depots. The role includes on-train and trackside work, remote diagnostics, and rotational day, night, and weekend shifts.

Company

hirify.global provides passenger and fleet connectivity, onboard Wi-Fi, infotainment, and condition-monitoring solutions for the railway industry.

What you will do

• Provide mobile network solutions and field support across rail environments, including fault repair, diagnostics, testing, and cause analysis.
• Configure, install, upgrade, and replace routers, access points, switches, and other network equipment.
• Build test specifications and perform factory and on-site acceptance testing within required timelines.
• Manage faulty equipment testing, RMA coordination, spare-parts inventory, and manufacturer issue resolution.
• Support proof-of-concept projects, product rollouts, troubleshooting, and third-line support for internal and third-party customers.
• Hand over completed systems to client or internal support teams and provide training where required.

Requirements

• At least three years of IT support or engineering maintenance experience, preferably in the railroad or train industry.
• Background in IT, Wi-Fi, cellular networking, or field technical support, with hands-on rather than office-only experience.
• Knowledge of IP networking, 802.11 technology, RF technologies, Linux-based systems, and command-line tools.
• Experience supporting networking, Wi-Fi, cellular, and IT equipment, including industrial Ethernet cabling termination and device configuration.
• Strong troubleshooting, testing, root cause analysis, planning, communication, and customer-facing skills.
• Clean driving license; rail-sector health and safety certification and knowledge of rolling-stock regulations are desirable.

Nice to have

• Experience in the railroad and train industry or rail-sector health and safety certification.
• Knowledge of Linux scripting and rolling-stock regulations.

Culture & Benefits

• Work with passenger and fleet connectivity technologies used by railway customers in more than 40 countries.
• Collaborate with engineering teams and technical experts in a fast-growing environment.
• Flexible availability is required to support customer equipment during day, night, and weekend shifts.
• Work across remote diagnostics and hands-on field service activities.
• Inclusive workplace committed to equal employment opportunities and freedom from unlawful discrimination.