Manager Client Success Manager (Insurance Software)

Location: United Kingdom, any city; work model prioritizes in-person collaboration while offering flexibility.

Company

hirify.global provides insurance software and digital solutions for insurance organisations across EMEA.

What you will do

• Build trusted relationships with business, operational, and technology stakeholders across brokers, carriers, MGAs, and delegated authority businesses in the London Market.
• Facilitate executive governance meetings, strategic reviews, and success planning sessions.
• Create and execute customer success plans, drive adoption of Smart Apps capabilities, and monitor KPIs, success metrics, business impact, and return on investment.
• Advise customers on submissions and placement, policy administration and servicing, claims management, bordereaux processing, and delegated authority operations.
• Collaborate with Product, Delivery, and Implementation teams during onboarding and deployment; manage escalations and resolve complex issues.
• Gather customer feedback and industry insight to influence roadmap priorities, product innovation, and market strategy.

Requirements

• Several years of experience in Customer Success, Consulting, Professional Services, Account Management, or a related customer-facing role.
• Strong knowledge of London Market insurance operations and workflows.
• Experience working with brokers, carriers, MGAs, or delegated authority businesses.
• Proven ability to manage senior stakeholder relationships and influence executive audiences.
• Experience with enterprise software, SaaS, workflow, or digital transformation solutions.
• Excellent communication, presentation, and relationship-building skills.

Nice to have

• Experience with ServiceNow, workflow automation platforms, or AI-enabled business applications.
• Understanding of digital transformation and operational change programmes.
• Background in insurance technology or insurance software solutions.

Culture & Benefits

• Flexible work environment supporting wellbeing, productivity, individual work styles, and life circumstances.
• Supportive and inclusive environment with reasonable adjustments throughout the hiring process.
• Collaboration with insurance, technology, and customer success experts.
• Opportunity to influence strategic transformation programmes and AI-enabled insurance innovation.