Manager Client Success Manager

Location: United Kingdom — any city

Company

hirify.global provides technology and digital transformation solutions, including AI-enabled applications for insurance operations.

What you will do

• Build trusted relationships with business, operational, and technology stakeholders across London Market insurance.
• Lead executive governance meetings, strategic reviews, customer success planning, and value-realisation activities.
• Drive adoption of Smart Apps workflows and AI-enabled capabilities while tracking KPIs, outcomes, and ROI.
• Advise brokers, carriers, MGAs, and delegated authority businesses on insurance lifecycle transformation.
• Coordinate with Product, Delivery, and Implementation teams, manage escalations, and resolve complex customer issues.
• Communicate customer feedback, industry insights, and market trends to influence product roadmap priorities.

Requirements

• Several years of experience in Customer Success, Consulting, Professional Services, Account Management, or a related customer-facing role.
• Strong knowledge of London Market insurance operations and workflows, including submissions, policy administration, claims, bordereaux, and delegated authority.
• Experience working with brokers, carriers, MGAs, or delegated authority businesses.
• Ability to manage senior stakeholder relationships and influence executive audiences.
• Experience with enterprise software, SaaS, workflow, or digital transformation solutions.
• Excellent communication, presentation, and relationship-building skills.

Nice to have

• Experience with ServiceNow, workflow automation platforms, or AI-enabled business applications.
• Understanding of digital transformation and operational change programmes.
• Background in insurance technology or insurance software solutions.

Culture & Benefits

• Work with recognised organisations in the London insurance market.
• Influence strategic transformation and digital innovation initiatives.
• Collaborate with experts across insurance, technology, and customer success.
• Work in a supportive and inclusive environment with a model that prioritises in-person collaboration while offering flexibility for wellbeing, productivity, and individual circumstances.