Strategic Customer Success Manager

Location: Hybrid, London, United Kingdom; travel up to 25%

Company

hirify.global develops trusted business calling products covering branded calling, caller identity, call performance insights, customer engagement, and voice security.

What you will do

• Own a portfolio of strategic European operator accounts and drive retention, growth, adoption, and customer outcomes.
• Build and deliver multi-year strategic initiatives aligned with customer goals and hirify.global's roadmap.
• Guide complex programs through delivery and production while translating product capabilities into measurable business impact.
• Identify and develop expansion opportunities through upsell, cross-sell, and new use cases.
• Build senior stakeholder relationships, run QBRs, and help shape customer strategy.
• Coordinate Sales, Product, Engineering, and Support while managing risks, escalations, and performance.

Requirements

• 5+ years of experience in Customer Success, Strategic Accounts, or similar roles in SaaS or platform businesses.
• Experience managing large, complex enterprise customers with 7-figure or multi-million ARR.
• Proven experience across the full post-sales lifecycle, including adoption, delivery, renewals, and growth.
• Solid program management skills and experience coordinating complex cross-functional initiatives.
• Comfort working in technical environments involving APIs, integrations, and pilots or POCs.
• Excellent stakeholder management skills, including executive-level relationship building.
• Proactive, evidence-based decision-making and comfort navigating ambiguity.
• Fluency in written and spoken French and English.

Nice to have

• Experience in telecommunications or highly regulated enterprise environments.

Culture & Benefits

• Hybrid work based in London with travel of up to 25%.
• People-centric culture focused on employee growth, support, and empowerment.
• Inclusive environment that values diverse perspectives, identities, and professional experiences.
• Equal opportunity employment and commitment to an inclusive workplace.