Customer Success Manager (Cloud Security)

Location: Remote, United Kingdom

Company

hirify.global provides a cloud security platform using runtime context and eBPF-powered sensors for risk prioritisation, cloud posture discovery, threat protection, and API security.

What you will do

• Serve as the primary business-facing contact and trusted advisor for assigned strategic customers.
• Own the post-sale customer journey from onboarding through renewal, including handoffs, renewal timelines, forecasting risk, and alignment with Sales.
• Identify expansion opportunities by understanding customer initiatives, cloud footprint, and security roadmap.
• Partner with Sales and technical teams to drive account strategy, adoption of hirify.global capabilities, customer value, and measurable outcomes.
• Develop and manage joint success plans aligned with customer objectives, KPIs, and success criteria.
• Lead Quarterly Business Reviews, program reviews, and executive readouts while building relationships with executive, security, DevOps, and cloud leadership.

Requirements

• 3–5+ years of experience in Customer Success, Account Management, or similar client-facing roles in SaaS or cybersecurity.
• Strong understanding of cloud security programs, modern security organisation structures, and value-driven success methodologies.
• Exceptional communication, stakeholder management, and executive presentation skills.
• Proven experience driving adoption, managing complex accounts, and leading cross-functional programs.
• Ability to work in fast-paced environments and influence customer and internal priorities.
• Experience partnering with TAMs, SAs, Product, and Sales to support customer outcomes and retention.
• Ability to connect technical capabilities to business impact, security outcomes, and ROI.

Culture & Benefits

• Opportunity to think creatively, explore new ideas, and contribute to company growth.