Customer Success Manager, Mid-Market EMEA | DX

Location: Remote, UK; must be based in the UK to maintain proximity to the EMEA-based sales team.

Company

hirify.global is a software company whose DX business provides a SaaS platform and data-driven insights for engineering productivity and developer experience.

What you will do

• Become a product expert and apply the customer success process across a mid-market EMEA customer portfolio.
• Own the full customer lifecycle, including implementation, utilization, business alignment, use-case development, and renewals.
• Create and maintain customer success plans, track initiatives, and report account metrics.
• Meet net renewal and customer expansion targets, forecast renewals, and resolve potential renewal challenges.
• Position DX as a strategic driver of customers’ business goals and help integrate DX insights into company workflows.
• Conduct executive- and C-level services discussions, identify expansion opportunities, and collaborate across business functions.

Requirements

• 3–5 years of previous Customer Success management experience.
• Ability to quickly learn and communicate about technical topics and products.
• Ability to take ownership, work under pressure, and meet deadlines.
• Ability to challenge, recommend, redirect teams, and manage customer expectations.
• Excellent oral and written presentation, communication, and relationship-building skills across all management levels.
• Excellent people management skills, including influencing, negotiating, and achieving results through people who are not direct reports.
• Previous experience working with a technical audience, including Platform Engineering, VP Engineering, CTO, or CIO stakeholders.
• Consistently high performance, strong attention to detail, and a process-oriented approach.

Nice to have

• Customer Success experience at a startup.

Culture & Benefits

• Remote work in the UK with flexibility to work from home, an office, or a combination where applicable.
• Collaborative customer success environment with influence over important business decisions.
• Health and wellbeing resources.
• Paid volunteer days and additional benefits supporting employees and their families.
• Employment with hirify.global, subject to identity verification in line with local law.