Customer Success Specialist (TravelTech)

Location: Remote

Company

hirify.global creates yacht charter experiences and coordinates services for clients and partners across international markets.

What you will do

• Own the customer experience throughout the complete post-booking yacht charter journey.
• Coordinate transfers, transportation, logistics, additional services, and special arrangements.
• Anticipate client needs, suggest practical solutions, and handle unexpected situations independently.
• Communicate with clients by phone, email, and messengers while maintaining a high service standard.
• Coordinate charter companies, yacht owners, suppliers, and partners to ensure smooth service delivery.
• Manage escalations, collaborate with Sales and Finance, and suggest improvements to recurring service issues.

Requirements

• Experience in travel, hospitality, events, concierge services, tourism, logistics, or another customer-facing industry involving complex service delivery.
• Experience organizing multi-step customer experiences rather than only following standard support processes.
• Strong ownership, proactivity, problem-solving, organization, and coordination skills.
• Ability to make logical decisions independently, remain calm when plans change, and resolve non-standard situations.
• Excellent communication and relationship-building skills with a customer-oriented mindset.
• Fluent written and spoken English and Russian required.

Nice to have

• Experience in yachting, boating, TravelTech, premium travel, or luxury hospitality.

Culture & Benefits

• Fully remote work in an international team.
• High autonomy and ownership over the customer experience.
• Work with clients and partners across international markets.
• Growth opportunities within the Customer Success function based on performance, initiative, and impact.