Senior Customer Success Specialist (Aviation)

TL;DR

Senior Customer Success Specialist (Aviation): Supporting European airlines in the CIS region in adopting digital solutions and improving operational efficiency with an accent on solution adoption and relationship management. Focus on onboarding aviation technology, managing SLA compliance, and driving product utilization for Tier 1 & 2 airlines.

Location: Tashkent, Uzbekistan (Hybrid)

Company

Global leader in air transport communication and IT, powering the success of the international air travel industry.

What you will do

• Build and maintain strong relationships with airlines, ANSPs, and aviation partners.
• Support the onboarding and successful rollout of aviation solutions, including Datalink, Flight Tracking, and Flight Folder.
• Conduct regular business reviews, performance meetings, and product demonstrations to maximize customer utilization.
• Oversee product performance and SLA compliance, coordinating with internal technical teams to resolve issues.
• Analyze data trends and prepare usage insights to recommend operational workflow improvements.
• Partner with sales and business development to identify upsell and cross-sell opportunities.

Requirements

• 4–6 years of experience in customer success, airline operations, or aviation technology.
• Strong understanding of flight operations and OCC processes.
• English: Fluent (C1) required.
• Russian: Native (C2) required.
• Proficiency in Uzbek or Kazakh language required.
• Must be based in Tashkent, Uzbekistan.

Culture & Benefits

• Flex Week: Work from home up to 2 days per week.
• Flex Day: Ability to customize your workday to suit your life.
• Flex-Location: Up to 30 days per year to work from any location worldwide.
• Comprehensive wellbeing support through the Employee Assistance Program (EAP) and Champion Health.
• Professional development opportunities via LinkedIn Learning.