Customer Success Engineer (Travel Technology)

Location: Work from anywhere, with two hybrid days at the Shoreditch office and team socials.

Company

hirify.global is rebuilding the infrastructure behind the travel industry by simplifying systems and providing tools for effortless travel experiences.

What you will do

• Act as the primary point of contact for strategic customers and help maximize their use of hirify.global’s services.
• Manage customer implementations as they build travel experiences using hirify.global’s APIs.
• Answer product questions and resolve API integration issues through email, Slack, and Zoom.
• Support technical review calls with prospective customers alongside the sales team.
• Develop customer onboarding processes, best practices, and KPIs to improve business and technical performance.
• Advise customers on API usage and represent their product needs in technology strategy and roadmap discussions.

Requirements

• Bachelor’s degree in Data Science, Business Analytics, Statistics, Computer Science, or a related technical field.
• 5+ years of technical support experience helping enterprise customers use RESTful API products.
• Experience integrating APIs, debugging integration issues, writing scripts, and creating SQL queries.
• Ability to read and ideally write code in multiple programming languages.
• Strong analytical, communication, operational, and business judgment skills.
• Experience working cross-functionally and engaging effectively with customer stakeholders at all career levels.

Nice to have

• Knowledge of travel technology, particularly airline or hotel distribution systems.

Culture & Benefits

• Work-from-anywhere flexibility with two hybrid days at the Shoreditch office.
• Travel allowance.
• Generous parental leave.
• Sabbatical opportunities.
• Competitive package with equity and company ownership.
• Environment focused on personal growth, ownership, open communication, and equal opportunities.