Customer Support Specialist (SaaS)

Location: Hybrid, Tel Aviv District, Israel; occasional evening shifts, Fridays, and holidays on rotation.

Company

hirify.global provides a workforce management and team communication platform for deskless teams, used by more than 80,000 businesses worldwide.

What you will do

• Provide fast, high-quality customer support primarily through live chat, as well as email and occasional Zoom calls.
• Learn the product in depth and guide customers according to their business needs.
• Investigate customer issues systematically, challenge assumptions, and own cases through resolution.
• Manage a high volume of conversations while maintaining accuracy, empathy, and service quality.
• Identify recurring customer friction, product gaps, and opportunities to improve adoption.
• Collaborate with Product, R&D, and other teams while improving documentation, training materials, processes, data, AI, and automation.

Requirements

• Excellent verbal and written communication skills in English and Hebrew.
• Strong ability to learn and master a complex product.
• Customer-facing, service-oriented approach with strong problem-solving skills.
• Persistence, attention to detail, structured thinking, and commitment to quality.
• Ability to work effectively in a fast-paced, high-volume environment and collaborate with a team.
• Curiosity about technology, systems, data, and AI, with the ability to learn new tools independently.

Nice to have

• Previous customer support or technical experience.

Culture & Benefits

• Thorough onboarding and continuous training focused on long-term professional development.
• Opportunities to take ownership of a product or operational domain and increase responsibility over time.
• Encouraging, caring, and supportive work environment.
• Regular team events, including weekly happy hours and holiday parties.