EPI Customer Engineer II

Location: Naka, Japan; on-site requirements apply

Company

hirify.global designs, builds, and services materials engineering equipment used to manufacture semiconductor chips and advanced displays.

What you will do

• Collaborate with senior field service engineers to install, maintain, and upgrade customer equipment.
• Use digital analytics and basic diagnostic techniques to troubleshoot and resolve technical issues.
• Perform preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and gas systems.
• Coordinate directly with customers to support smooth equipment operation and service delivery.
• Follow on-site safety, environmental, clean-room, and personal protective equipment requirements.

Requirements

• Associate degree, military technical training, field service experience, or trade certification.
• 1–2 years of customer or field service support experience, or experience in a related technical field.
• Ability to read and interpret electrical and mechanical schematics and diagnose basic technical issues.
• Basic mechanical aptitude in areas such as pneumatics, hydraulics, electronics, vacuum, or thermodynamics.
• Familiarity with hand tools and digital multimeters, plus basic knowledge of Microsoft Excel, Word, and PowerPoint.
• Valid driver’s license, ability to obtain a passport if travel is required, and ability to meet all on-site requirements.

Nice to have

• 2–4 years of customer or field service support experience, or experience in a related technical field.

Culture & Benefits

• Supportive work culture with opportunities to learn, develop, and grow.
• Health and wellbeing programs supporting personal and professional development.
• Training is provided for maintenance of the specified equipment systems.
• Travel is required for approximately 10% of the time.
• Relocation is eligible for this position.