Design Researcher (Fintech)

Location: Edinburgh, UK; hybrid working with at least two days per week or 40% of working time at an office site

Salary: £61,344–£68,160 per year

Company

hirify.global is a major UK financial organisation transforming its products, services, technologies, and workplaces.

What you will do

• Develop and lead the design research strategy for a key business, service, or product area.
• Manage research plans and roadmaps across the product development lifecycle.
• Conduct generative and evaluative research to solve customer problems and identify opportunities.
• Use qualitative and quantitative methods, including usability testing, concept testing, depth interviews, contextual enquiry, and diary studies.
• Synthesise research and data from multiple sources into actionable insights and compelling customer stories.
• Present findings, recommendations, and strategic implications to senior and executive-level stakeholders while championing evidence-led decision-making.

Requirements

• Experience working closely with design and product teams to identify and prioritise research questions.
• Experience creating research roadmaps and plans that support both short-term objectives and strategic direction.
• Deep qualitative research experience, including moderated or unmoderated usability testing, concept testing, and depth interviews.
• Experience combining qualitative and quantitative methods and triangulating research with data from different sources.
• Experience collaborating with Service Design and other disciplines to understand end-to-end customer and colleague journeys.
• Experience with accessibility research and/or research involving vulnerable customers.

Nice to have

• Experience working in environments where research practices are still developing.
• Experience building trust in research insights and increasing adoption of evidence-led approaches.

Culture & Benefits

• Work in a 40+ person Design Research team with mentoring, collaboration, and learning opportunities.
• Collaborate within multidisciplinary design, product, and engineering teams.
• Up to 15% pension contribution and an annual performance-related bonus.
• Share schemes, including free shares, and adaptable lifestyle benefits.
• 30 days of holiday plus bank holidays, wellbeing initiatives, and generous parental leave.
• Workplace adjustments and flexibility are available for colleagues with disabilities, long-term health conditions, or neurodivergent conditions.