Relationship Manager (Malayalam speaker) (Fintech)

Location: Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Company

hirify.global provides online leveraged trading and investment access across equity, commodity, and FX markets through brands including FXTM and Nemo.

What you will do

• Convert qualified leads from Marketing and Partnerships into active, funded clients through timely, consultative engagement.
• Build and maintain personalised relationships with assigned clients across approved voice, social, and digital channels.
• Support client retention and reactivation by identifying disengagement risks, addressing concerns, and coordinating issue resolution.
• Drive portfolio growth through deposits, trading activity, revenue, product education, and approved upselling or cross-selling.
• Use CRM data, reports, and business insights to prioritise activity and improve portfolio outcomes.
• Maintain accurate records and follow all compliance, security, conduct, and client-communication requirements.

Requirements

• 3–4 years of relevant experience in relationship management, sales, or client-facing commercial roles, preferably in CFD/FX brokerage or related financial services.
• Fluency in English and Malayalam, both spoken and written, is required.
• Experience managing client relationships, converting opportunities, and delivering commercial KPIs such as revenue, deposits, activation, or trading activity.
• Strong knowledge of FX/CFD markets, currency pairs, trading concepts, and market activity drivers.
• Confident use of CRM systems, sales reporting tools, and MS Office.
• Strong consultative selling, communication, problem-solving, prioritisation, and organisational skills.

Nice to have

• University degree or equivalent in Business, Finance, Economics, or a related field.
• Experience covering the relevant language market or client segment within a CFD/FX brokerage.
• Knowledge of MetaTrader or comparable trading platforms.
• Additional language capability relevant to the company’s client markets.

Culture & Benefits

• Work in a culturally diverse environment with collaboration across Customer Service, Operations, Payments, Product, Compliance, and other functions.
• Opportunities to develop a broad range of skills and take on early responsibility.
• Work within a fast-growing international financial-services company with offices and hubs across multiple regions.