Relationship Manager (Tamil speaker)

Location: Kuala Lumpur, Malaysia

Company

hirify.global provides online trading and investment access for retail clients across equity, commodity, and foreign exchange markets through brands including FXTM and Nemo.

What you will do

• Convert qualified leads from Marketing and Partnerships into active, funded clients through timely, consultative onboarding support.
• Build personalised relationships with assigned clients across approved voice, social, and digital channels.
• Drive activation, deposits, trading activity, retention, reactivation, revenue, and other commercial KPIs.
• Identify client needs and opportunities for appropriate product education, upselling, and cross-selling within approved parameters.
• Use CRM data, reports, and business insights to prioritise activity and improve portfolio outcomes.
• Coordinate issue resolution with Customer Service, Operations, Payments, Product, Compliance, and other functions while maintaining accurate records and meeting security and conduct requirements.

Requirements

• 3–4 years of experience in relationship management, sales, or client-facing commercial roles, preferably in CFD/FX brokerage or related financial services.
• Fluent spoken and written English and Tamil required.
• Experience managing client relationships, converting opportunities, and delivering commercial KPIs.
• Strong knowledge of FX/CFD markets, currency pairs, trading concepts, and market drivers.
• Confident use of CRM systems, sales reporting tools, and MS Office, with strong data interpretation and prioritisation skills.
• Consultative selling, communication, problem-solving, organisation, collaboration, and compliance-focused judgement.

Nice to have

• University degree or equivalent in Business, Finance, Economics, or a related field.
• Experience covering the relevant language market or client segment within a CFD/FX brokerage.
• Knowledge of MetaTrader or comparable trading platforms.
• Additional language capability relevant to the company’s client markets.

Culture & Benefits

• Work in a culturally diverse team within a fast-growing financial services company.
• Collaborate across Customer Service, Operations, Payments, Product, Compliance, Marketing, and Partnerships.
• Opportunity to develop a broad range of skills and take on early responsibility.
• Support clients in making informed trading and investment decisions through guidance, tools, and market access.