Retention & Sales Team Lead

Location: Dubai, United Arab Emirates; on-site; available 6 days a week with flexible working hours.

Company

hirify.global and dubizzle are homegrown classified brands serving millions of users across the UAE as part of Dubizzle Group.

What you will do

• Develop operational plans and lead the retention team toward monthly seller retention and auction revenue targets.
• Monitor seller churn trends and retention performance, identify root causes, and recommend corrective actions.
• Coach and train team members on retention techniques, objection handling, and the company value proposition.
• Organize workflows, lead and call allocation, work schedules, and coordination across sub-teams.
• Conduct regular one-to-one meetings, track individual KPIs, evaluate performance, and apply relevant company policies.
• Handle employee complaints and inquiries while maintaining a professional team environment.

Requirements

• University degree.
• 2–3 years of experience in a call center or sales environment, ideally in retention, collections, or sales.
• 1–2 years of team management experience, ideally leading a retention, collections, or sales team.
• Knowledge of call center operations, workflows, performance metrics, retention strategies, churn drivers, and quality assurance processes.
• Experience with CRM and reporting tools, retention dashboards, coaching, quality feedback, conflict resolution, and customer complaints.
• Excellent written and verbal communication skills in Arabic and English.

Culture & Benefits

• Fast-paced, high-performing, and multicultural work environment with more than 60 nationalities.
• Competitive tax-free salary.
• Comprehensive health insurance.
• Annual air ticket allowance.
• Employee discounts, rewards and recognition programs, and learning and development opportunities.