Domain Support Associate (Domains)

Location: Cebu, Philippines; onsite

Company

hirify.global helps customers secure and manage domain names, brands, websites, and digital infrastructure through Network Solutions.

What you will do

• Provide customer service and technical support through email, phone, and approved communication channels.
• Handle domain-related inquiries, investigate root causes, and deliver sustainable resolutions.
• Process pending ccTLD and gTLD registration applications and activate associated products and services.
• Validate customer documentation and registrant data against domain registration and registry requirements.
• Escalate complex cases to systems administration, development teams, registrars, registries, and auDA, then monitor follow-up through resolution.
• Manage assigned tickets, maintain accurate case records, prioritize the work pool, and meet established SLAs.

Requirements

• Fresh graduates of IT-related degree programs are welcome to apply.
• Strong reasoning, problem-solving, and analytical skills.
• Above-average verbal and written communication skills.
• Ability to work flexible hours when required.
• Commitment to customer privacy, data protection, security, legal, and regulatory requirements.
• Ability to handle confidential information and report or escalate vulnerabilities and policy breaches.

Culture & Benefits

• Focus on work-life balance, diversity, inclusion, and belonging.
• Learning and development opportunities, mentoring, exposure to different areas of the business, and career growth support.
• Access to global affinity groups and employee networking opportunities.
• Competitive HMO benefits with PHP 200,000 MBL and two free dependents upon regularization.
• Punctuality bonus and generous vacation policy.