Manager IV, Customer Engineer

Location: Singapore, Singapore

Company

hirify.global develops materials science and engineering solutions, equipment, and services for semiconductor chips and advanced displays.

What you will do

• Forecast financial, staffing, and operational requirements for start-up, warranty, service agreement, and paid service businesses.
• Identify and pursue service agreement opportunities with marketing and sales.
• Manage system start-ups, local inventories, RMA procedures, DSO targets, and warranty costs.
• Ensure customer satisfaction, system performance, guaranteed uptime, and timely escalation of system-down incidents.
• Interview, hire, train, and develop customer engineers while setting goals and career development plans.
• Promote safety, quality improvement, reduced cycle time, and continuous technical performance improvement.

Requirements

• In-depth understanding of concepts, theories, and principles within the relevant job family.
• Understanding of the semiconductor industry and how the function contributes to business objectives.
• Experience managing a generally homogeneous team and adapting priorities to operational challenges.
• Ability to resolve technical, operational, and organizational problems.
• Ability to guide, influence, and persuade internal stakeholders and external customers.
• Compliance with hirify.global' Standards of Business Conduct and safety requirements.

Culture & Benefits

• Supportive environment focused on learning, development, and career growth.
• Programs supporting employee health, wellbeing, and professional development.
• Regular employee benefits and support for wellbeing at work and at home.
• Full-time regular employment with no relocation eligibility.