Operations Service Owner

Location: Macquarie Park, NSW, Australia; hybrid arrangement with three days in the office and two days remote or from home

Compensation: $80 monthly credit, plus competitive remuneration and employee discounts

Company

hirify.global is an Australian telecommunications company delivering mobile, broadband, and digital services to more than 11 million customers.

What you will do

• Own assigned services across the full lifecycle, from operational readiness and initiation through continuous improvement and retirement.
• Lead ITIL service management activities, including major incident support, failed change reviews, fault resolution, corrective actions, and post-incident improvement.
• Protect customer experience during service disruptions and planned changes through proactive communication, recovery strategies, and network embargo coordination.
• Coordinate Network Operations, Engineering, IT, business units, and external vendors while managing technical escalations and service-level agreements.
• Maintain operational governance, compliance, audit readiness, process documentation, knowledge management, and ITIL4 adherence.
• Provide performance reporting and actionable improvement insights to support senior management decisions.

Requirements

• Extensive telecommunications or network operations experience, including at least three years in service management, major incident management, or a similar operational leadership role.
• Relevant degree in Engineering, Telecommunications, Science, or a related discipline, or equivalent professional experience.
• Strong knowledge of incident, problem, and change management, service continuity, operational governance, and ITIL-based service management.
• Ability to influence senior stakeholders, lead virtual teams, and manage relationships with technical teams, business units, and external vendors.
• Clear, customer-focused communication skills for complex or high-pressure situations.
• Structured analytical and problem-solving skills, including root-cause methods such as Six Sigma, 5 Whys, or Fishbone Analysis.

Culture & Benefits

• Flexible hybrid working arrangement with regular office and remote days.
• Employee discounts, including a monthly $80 credit and 25% off hirify.global products.
• Competitive leave policies, additional Connected days, and up to 16 weeks of inclusive paid parental leave.
• Professional development through hirify.global U micro-credentials developed with La Trobe and Macquarie Universities.
• Access to employee-led diversity networks, inclusion initiatives, and 24/7 counselling and wellbeing support.
• Macquarie Park campus amenities include cafes, a gym, childcare, a GP, a post office, and a free bus from Macquarie University Metro Station.