Guest Service Centre Agent (Saudi National)

Location: Umluj, Saudi Arabia; Saudi National required

Company

SLS The Red Sea is a luxury lifestyle resort on Saudi Arabia’s Red Sea coast, featuring 150 rooms, five food and beverage venues, and a spa.

What you will do

• Handle internal and external guest communications, inquiries, feedback, concerns, and service requests.
• Provide accurate information about hotel facilities, dining, spa services, activities, promotions, events, and local attractions.
• Coordinate requests with Housekeeping, Engineering, Room Service, Front Office, and other operational departments.
• Log, track, and follow up on requests, messages, service notes, daily logs, and operational reports in Opera PMS and other hotel systems.
• Manage wake-up calls, call transfers, communication systems, and emergency communications according to hotel procedures.
• Support Front Office operations during night hours, promote relevant hotel services, and assist with onboarding and cross-training when required.

Requirements

• High School Diploma or higher; hospitality or guest services qualifications are preferred.
• 1–2 years of experience in Guest Services, Front Office, Call Centre, PBX, or a similar guest-facing role, preferably in a luxury or lifestyle hotel.
• Excellent spoken and written English is essential.
• Proficiency in Microsoft Office and Opera PMS; experience with hotel communication or guest request management systems is advantageous.
• Strong communication, coordination, multitasking, prioritization, attention to detail, and follow-up skills.
• Saudi Nationality is required. Ability to work effectively in a diverse and multicultural team is expected.

Culture & Benefits

• Permanent, full-time employment with a full-time schedule.
• Work within a luxury lifestyle hospitality environment focused on elevated guest service.
• Participate in departmental briefings, training, continuous development, and cross-training activities.
• Follow established service standards, SOPs, communication procedures, and emergency protocols.