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5 дней назад

Team Lead - Customer Care

Формат работы
onsite
Тип работы
fulltime
Грейд
lead
Английский
b2
Страна
SA/Egypt
Вакансия из списка Hirify.GlobalВакансия из Hirify Global, списка международных tech-компаний
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Описание вакансии

Текст:
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TL;DR
Team Lead - Customer Care (Voice Support): Overseeing onsite customer service operations and developing representatives through coaching, training, and performance feedback with an accent on service quality, complaint resolution, and operational monitoring. Focus on authenticating returns and exchanges, implementing service policies, and solving customer issues in a high-volume fintech support environment.

Location: Onsite at the New Cairo office, Egypt

Company

hirify.global is a Saudi fintech platform building a customer-centric financial super-app for users and businesses across the GCC region.

What you will do

  • Oversee and assess customer service representatives and provide regular performance feedback.
  • Plan and monitor daily customer service operations.
  • Support representatives with customer service duties when required.
  • Train staff on customer service practices and company policies.
  • Monitor and authenticate returns, exchanges, and voids.
  • Investigate complaints, resolve customer issues, and maintain department documentation.

Requirements

  • Bachelor’s or Master’s degree in business administration, management studies, or a related discipline.
  • Up to 3 years of customer service or contact center experience.
  • At least 1 year of experience as a supervisor or team lead.
  • Leadership skills for organizing and directing customer experience representatives.
  • Strong communication, interpersonal, problem-solving, and customer service skills.

Culture & Benefits

  • Work onsite in the New Cairo office.
  • Voice support role focused on creating high-quality customer experiences.
  • Work in a solution-oriented environment built on empathy, respect, curiosity, and teamwork.

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Customer Support Specialist jobs