22 часа назад
Customer Care Advisor (Voice)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Customer Care Advisor (Voice) (Fintech): Providing phone, email, and live-chat support for customers using Tamara's financial services with an accent on accurate information, tailored solutions, and efficient issue resolution. Focus on reviewing customer accounts and transactions, explaining services clearly, meeting support metrics, and solving customer problems quickly across rotational working hours.
Location: Onsite in the Riyadh offices, Saudi Arabia
Company
is a Saudi fintech platform building a customer-centric financial super-app for users and merchants across the GCC region.
What you will do
- Answer inbound phone calls, emails, and live chats efficiently.
- Identify customer questions, concerns, and needs.
- Provide accurate answers and tailored solutions to customer queries.
- Review customer accounts and transactions while resolving issues.
- Explain services in detail and follow communication scripts for different topics.
- Work toward support metrics while maintaining excellent customer service.
Requirements
- University degree.
- Native Arabic speaker required.
- Fluent English at B2 level required.
- Strong written and verbal communication skills.
- Ability to use computers and internet applications.
- Ability to handle customer issues and solve problems quickly.
- Flexibility to work rotational hours and days.
Nice to have
- Previous customer service experience.
Culture & Benefits
- Work onsite with the Customer Experience team in Riyadh.
- Collaborate in a fast-paced, solution-oriented environment.
- Support customers across services used by millions of regional users.
- Work with an empathetic, respectful, and team-oriented approach.
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