22 часа назад
Customer Care Advisor (Non-voice)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Customer Care Advisor (Non-voice) (Fintech): Providing email and live-chat support for a fintech platform, resolving customer questions, account issues, and transaction concerns with an accent on accurate information, tailored solutions, and fast issue resolution. Focus on reviewing customer accounts and transactions, explaining services clearly, following communication scripts, and meeting support metrics during rotational working hours.
Location: Onsite in the Riyadh office, Saudi Arabia
Company
is a Saudi fintech platform serving customers and businesses across Saudi Arabia and the wider GCC region through its financial super-app.
What you will do
- Answer inbound emails and respond to live chats efficiently.
- Identify customer questions, concerns, and needs.
- Provide accurate answers and tailored solutions to customer queries.
- Review customer accounts and transactions while resolving issues.
- Explain ’s services in detail and follow communication scripts for different topics.
- Work toward support metrics while maintaining excellent customer service.
Requirements
- University graduate.
- Native Arabic speaker.
- Fluent English at a B2 level.
- Ability to use computers and internet applications.
- Strong verbal and written communication skills.
- Ability to handle customer issues and solve problems quickly.
Nice to have
- Previous customer service experience.
Culture & Benefits
- Work onsite from the Riyadh office.
- Rotational working hours and days.
- Collaborative, empathetic, and solution-oriented working environment.
- Opportunity to support millions of users across the region.
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