Order Experience Representative, Support II

Location: Mexico City, Mexico; hybrid work with adaptable hours.

Company

hirify.global develops smart solutions that help organizations, employees, customers, and partners work more effectively.

What you will do

• Accurately enter new product and service contract orders while following data and process requirements.
• Act as the primary contact for key accounts and manage complex contracts with variable billing or consolidation requirements.
• Provide timely price quotes and maintain accurate order records and tracking.
• Coordinate with internal departments to resolve questions about order status, invoicing, product availability, and quality issues.
• Work with management and internal teams to resolve complex customer and order-related issues.
• Meet or exceed departmental performance metrics while delivering a positive ordering and invoicing experience.

Requirements

• High school diploma or equivalent.
• 1–2 years of experience in data entry, order management, or a related field.
• Strong data entry skills with close attention to detail and quality.
• Fluent English in written and verbal communication.
• Strong time management, organization, prioritization, teamwork, and professional work habits.

Nice to have

• Intermediate Microsoft Office skills, including Word, Excel, and Outlook.
• Strong analytical and intermediate problem-solving skills.
• Knowledge of service order policies and processes.
• Strong communication and customer service skills.

Culture & Benefits

• Hybrid work with flexibility for teams.
• Adaptable working hours.
• Summer Flex Fridays and Focus Fridays.
• Annual companywide well-being day.
• Opportunities for learning and career development in a collaborative environment.