Customer Service Representative - Top Producer Support (Insurance)

Location: Hybrid role in Duluth, Georgia, with 3 days onsite and 2 days remote each week. Work hours are 10:00 AM–7:00 PM. Visa sponsorship is not available.

Salary: $52,000–$57,000 per year.

Company

hirify.global is a financial services company recognized as a leading workplace in the United States.

What you will do

• Develop and maintain relationships with top producer members and provide high-quality service.
• Support life insurance operations, including compensation and licensing, while acting as an advocate for assigned members.
• Answer telephone inquiries, research issues, resolve problems, and expedite processing when possible.
• Analyze call types, identify processing gaps and improvement opportunities, and make recommendations.
• Mentor new associates and represent the unit and field perspective in staff and company meetings.
• Stay current on policies and procedures while working independently and managing multiple priorities.

Requirements

• Bachelor’s degree or equivalent work experience in the insurance industry.
• Life insurance license required or must be obtained within 60 days of hire.
• Knowledge of insurance operations and the ability to work with business owners, sales professionals, key personnel, and management.
• Strong writing, presentation, communication, coaching, organizational, interpersonal, problem-solving, and analytical skills.
• Ability to adapt quickly to policy and procedure changes, prioritize effectively, and meet specified quality and time expectations.

Nice to have

• English/Spanish bilingual skills.
• Experience in sales or business ownership.

Culture & Benefits

• Health, dental, and vision insurance from day one.
• 401(k) plan with an employer match.
• Vacation, sick, holiday, and volunteer time off.
• Life and disability insurance, plus flexible spending and health savings accounts.
• Professional development, tuition reimbursement, and company-sponsored social and philanthropy events.