Customer Success Manager (Restaurant Technology)

Location: Miami area, Florida, United States; hybrid, with field work 3–4 days per week and regular customer visits.

Company

hirify.global provides restaurant technology and an online food ordering platform that helps restaurant partners grow orders, improve performance, and save money.

What you will do

• Manage a growing portfolio of restaurant accounts across onboarding, adoption, retention, renewals, and long-term success.
• Drive order growth, upsell and cross-sell opportunities, referrals, and restaurant platform performance.
• Educate restaurant partners on hirify.global’s products, proprietary technology, and business benefits.
• Coordinate with Sales and Onboarding to launch new restaurant partners and work cross-functionally on product improvements.
• Track success metrics and KPIs, monitor account performance, and proactively address issues.
• Act as the internal ambassador for restaurant partners, manage day-to-day escalations, and report feedback to improve products and messaging.

Requirements

• Based in the Miami area.
• 3+ years of experience in a Restaurant Success or Account Management role.
• 3+ years of experience in the restaurant industry, in technology or restaurant operations.
• Deep understanding of the restaurant and online food ordering industries.
• Experience with CRM service tools such as Salesforce or HubSpot.
• Data-driven, detail-oriented, and patient approach.
• Clear and efficient communication skills with excellent listening abilities.
• Strong problem-solving skills and a commitment to finding solutions for customers.
• Experience with strong quality assurance processes to ensure consistent team delivery.
• Passion for growing new technology and business.
• Openness to field work and visiting restaurant customers.

Nice to have

• Experience working with offshore teams.

Culture & Benefits

• Diverse, global Customer Success team focused on customer business goals through creative problem-solving, data, and product knowledge.
• Flexible work environment.
• Medical, dental, and vision insurance.
• Paid parental leave.
• Responsible paid time off policy.