Technical Support Engineer (Industrial Automation)

Location: Hybrid role based in Mülheim-Kärlich, Germany; approximately 25% on-site travel.

Company

TOMRA develops and manufactures sensor-based sorting technologies for the global recycling and waste management industry, with more than 9,000 sorting units installed in over 100 countries.

What you will do

• Provide remote and on-site technical support for industrial equipment and sorting systems, diagnose failures and malfunctions, and assist customers in critical situations.
• Analyze sorting processes, support optimization, explain technical issues and solutions, and assist with equipment and software configuration.
• Validate AUTOSORT cases, check ticket completeness and diagnostic data, route complex cases to 3rd Level Support, and return incomplete cases to 1st Level Support.
• Evaluate Insight Loop AI outputs, identify incorrect or incomplete suggestions, and support future model improvements.
• Contribute to process improvement, technical reporting, root cause analysis, service requests, and support-ticket management.
• Collaborate with support, field service, engineering, service, and project teams; deliver technical training and knowledge transfer when required.

Requirements

• Technical education or an engineering degree in industrial machinery, automation, informatics, electro-mechanics, or a comparable field.
• Proven experience in technical support, field service, commissioning, or a similar role in an industrial or machinery environment.
• Strong technical understanding of industrial equipment and sorting systems.
• Excellent analytical and troubleshooting skills with a structured problem-solving approach.
• Experience with Root Cause Analysis or comparable problem-solving methodologies.
• Confident use of Windows-based systems, including configuration management, software and network settings, log analysis, and troubleshooting of machine-related IT components.
• Proactive, ownership-driven approach, commitment to quality, and strong collaboration and communication skills.
• Ability to explain technical topics to different audiences, with curiosity, learning agility, and enthusiasm for new technologies and AI-supported tools.

Culture & Benefits

• Hybrid working arrangement with remote and on-site support responsibilities.
• International collaboration across the EMEA region and cooperation with 1st Level, Field Service, and 3rd Level experts.
• Culture focused on purpose, collaboration, continuous improvement, sustainability, inclusion, and shared responsibility.
• Equal employment opportunities are provided, with reasonable accommodations available for candidates participating in the selection process.

Hiring process

• Apply through the internal career portal.
• Provide a CV in English and a short message describing your background and why the position interests you.