Service Desk Technician

Location: Frankfurt am Main, Germany (onsite)

Company

hirify.global is a game development company with a global team of employees from over 42 countries.

What you will do

• Provide Tier 1 and 2 technical support for hardware, software, access, and tools across the studio.
• Manage incidents and service requests through the Service Desk while meeting SLAs and studio expectations.
• Deploy, configure, maintain, and troubleshoot Windows workstations, endpoint devices, and applications.
• Administer user accounts, permissions, Microsoft 365 services, and hybrid working technology.
• Support endpoint security, asset inventory, onboarding and offboarding, and technical documentation.
• Escalate complex issues and contribute improvements that reduce friction in the employee experience.

Requirements

• Experience working in a Service Desk or IT Support environment with ITSM platforms and agreed SLAs.
• Excellent customer service, communication, problem-solving, and organizational skills.
• Strong troubleshooting experience with desktop and laptop hardware, Windows operating systems, business applications, and endpoint devices.
• Experience building, deploying, upgrading, repairing, and supporting IT hardware.
• Experience supporting Windows 10/11, Microsoft 365, Entra ID, Exchange Online, and Teams.
• Experience administering user accounts, permissions, access, and hybrid technology.
• Familiarity with endpoint security solutions and security best practices.
• Ability to prioritize workload, manage multiple tasks, and take ownership.
• Willingness to relocate to Frankfurt am Main, Germany.

Nice to have

• Experience supporting macOS and Linux systems.
• Experience in game development.
• Familiarity with Perforce, Git, Visual Studio, or similar development tools.
• Understanding of networking, virtualization, server infrastructure, and hybrid cloud environments.
• Experience with asset management and hardware systems.
• ITIL Foundation or equivalent service management experience.

Culture & Benefits

• Career development plan supporting professional progression.
• Relocation budget, flights to Frankfurt for the employee and family, and assistance with visas, work permits, authorities, housing, and settling in Germany.
• Fully furnished company apartment for the first three months in Frankfurt.
• Free public transport pass, Fitness First gym membership, German classes for the employee and family, and company events.
• 24 vacation days per year, increasing by one day every two years up to 28 days, plus approximately 10 public holidays.
• Modern Frankfurt office designed for collaboration, with open areas, quiet zones, and access to public transport.