First Level Support Engineer (Linux/macOS)

Location: On-site in Metzingen / Riederich, Germany

Company

hirify.global operates in the robotics sector with an internal IT environment supporting developers and business users.

What you will do

• Serve as the first point of contact for IT issues affecting approximately 1,500 developers and business users.
• Manage the full device lifecycle, including procurement, setup, maintenance, and retirement across Ubuntu, Windows, and macOS.
• Run end-to-end user onboarding and offboarding, including secure access removal for leavers.
• Manage identities and access in Microsoft Entra ID and Active Directory, including provisioning, group management, and access reviews.
• Track and resolve Jira tickets, maintain accurate asset records, and document configurations, processes, and recurring issues.
• Collaborate with 2nd level colleagues on escalations and progressively take on more complex support topics.

Requirements

• Completed IT Ausbildung or an equivalent qualification, such as Fachinformatiker Systemintegration, IT-Systemelektroniker, or a comparable background.
• Solid working knowledge of Ubuntu, Windows, and macOS; strong Linux or macOS skills are advantageous.
• Basic understanding of networking fundamentals sufficient to diagnose connectivity issues and identify when to escalate; strong network troubleshooting skills are advantageous.
• Calm, methodical troubleshooting approach with a genuine interest in finding root causes.
• Clear communication skills and the ability to explain technical issues to non-technical users.
• Comfort working in a fast-moving environment with a diverse, international team.
• English at B2 level or above.

Culture & Benefits

• On-site work with an experienced, well-staffed IT team.
• Support for professional growth with scope to develop into 2nd level responsibilities.
• Exposure to a varied, modern, multi-system IT environment.
• Hands-on collaboration with colleagues across an international organization.