Senior IT Support Engineer (Windows)

Location: Heidelberg, Germany; full-time on-site office presence required. Approximately 15% travel to remote locations in Germany and Italy, estimated at six trips per year.

Company

hirify.global, part of Teledyne Technologies, develops and manufactures measurement and sensing technologies for industrial, electronics, aerospace, and other advanced-technology markets.

What you will do

• Provide in-person, phone, written, and remote IT support for more than 50 users at the Heidelberg facility and support travelling users.
• Administer and troubleshoot Windows desktops, laptops, Microsoft applications, printers, mobile devices, enterprise-domain computers, and security tools.
• Maintain conference-room systems, communications racks, the onsite server room, backups and restores, and hardware inventory and orders.
• Resolve incidents escalated from the service desk, prioritize requests from multiple channels, and coordinate with hardware and software vendors.
• Support technology refreshes, software implementations, domain migrations, facility relocations, acquisitions, and other business projects.
• Support compliance initiatives, including monthly, quarterly, and bi-annual SOX audits for assigned sites.

Requirements

• At least 5 years of IT support experience.
• Computer-related degree, diploma, Microsoft or IT professional certification, or equivalent work experience.
• Proficient German and English communication skills, both verbal and written.
• Strong understanding of Microsoft Windows and management of computers attached to an enterprise domain.
• Proficiency in hardware and software troubleshooting, root-cause analysis, and issue resolution.
• Exceptional analytical, methodical troubleshooting and customer-service abilities.
• Ability to work effectively on-site, respond to requests from multiple channels, and prioritize workload.

Nice to have

• Italian verbal and written communication skills.
• Experience in a larger IT enterprise environment.
• Experience supporting a manufacturing business.
• User-level SAP experience.
• Experience with ServiceNow or a similar incident-management system.
• High-level understanding of the ITIL framework.
• Self-motivation, direct communication, and a strong work ethic.

Culture & Benefits

• Work within Teledyne IT Shared Services, a centralized organization supporting businesses across the Americas, Europe, and Asia-Pacific.
• Collaborate with IT employees and business units across a global organization.
• Travel expenses for required travel to Germany and Italy are covered.
• Employees are expected to follow applicable laws, regulations, and high ethical standards.