Manager, Service Operations Systems (Automotive)

Location: Foster City, California, United States; hybrid workplace.

Base salary: $228,000–$273,000 per year, plus potential RSUs, Zoox Stock Appreciation Rights, and sign-on bonus.

Company

Zoox is developing a fully autonomous vehicle fleet and the supporting mobility ecosystem, combining robotics, machine learning, and design.

What you will do

• Own the roadmap for the Operations enterprise systems portfolio, including SAP EAM/PM, SAP FSM, Beeline, UKG, LMS, NICE WFM, and related integrations.
• Design and implement scalable business processes across asset management, maintenance, field service, workforce management, and operations.
• Lead the evolution and adoption of SAP EAM/PM and SAP FSM for asset lifecycle management, preventive maintenance, work orders, technician workflows, scheduling, and service execution.
• Partner with Operations, Fleet, Manufacturing, Supply Chain, HR, Finance, Engineering, and IT teams to align systems with operational strategy.
• Improve operational efficiency, standardization, scalability, system adoption, fleet uptime, and service performance.
• Lead prioritization, risk management, vendor management, budgeting, change management, and executive reporting.

Requirements

• 15+ years of experience in fleet operations technology, enterprise applications, asset management, field service, workforce management, or enterprise transformation.
• Experience leading cross-functional initiatives and designing scalable, end-to-end operational processes.
• Expert-level SAP EAM/PM experience, including asset lifecycle, maintenance, work order, and field service processes.
• Experience with SAP FSM and enterprise workforce platforms such as UKG, NICE WFM, Beeline, or equivalent solutions.
• Ability to balance enterprise architecture and roadmap planning with hands-on execution in a high-growth environment.

Nice to have

• Experience with SAP S/4HANA, including EAM/PM, MM, and supply chain capabilities.
• Experience integrating SAP with field service, workforce management, HR, learning, and third-party operational platforms.
• Background in change management or organizational design.
• Experience with operational KPIs, dashboards, system health metrics, and performance reporting.

Culture & Benefits

• Fast-moving, highly execution-oriented environment focused on autonomous mobility.
• Paid time off, including sick leave, vacation, and bereavement leave, plus unpaid time off.
• Zoox Stock Appreciation Rights and Amazon RSUs.
• Health, long-term care, disability, and life insurance.