Area Service Manager, Specialized Receivables

Location: Columbus, OH, United States. Workplace type: Office.

Company

hirify.global provides commercial banking and Treasury Management solutions, including specialized receivables and payment services.

What you will do

• Lead teams responsible for onboarding, implementation, servicing, and support of SafeCash, Integrated Receivables, and EBPP solutions.
• Oversee daily operations, client maintenance, service requests, issue resolution, service levels, quality standards, and client satisfaction.
• Partner with Treasury Management Sales, Product, Operations, Risk, Compliance, Technology, and other business stakeholders.
• Serve as the escalation point for complex, high-profile, or high-risk client implementations and operational issues.
• Lead product rollouts, system conversions, process enhancements, automation, standardization, and organizational change initiatives.
• Manage resource planning, performance reporting, employee development, coaching, evaluations, and accountability for department goals.

Requirements

• Bachelor's degree.
• At least 3 years of experience in Treasury Management, Payments, Cash Management, or Commercial Banking, including experience with receivables or related payment technologies.
• At least 3 years of leadership or management experience.
• At least 3 years of experience managing client onboarding, implementation, servicing, or support functions.
• At least 3 years of experience leading cross-functional initiatives and managing multiple priorities in a fast-paced environment.
• Ability to follow regulatory requirements, risk controls, security protocols, and internal policies.

Nice to have

• Experience leading operational teams focused on client experience and service delivery.
• Experience implementing process improvements and increasing operational efficiency.
• Strong analytical, problem-solving, decision-making, communication, presentation, and stakeholder-influence skills.
• Commitment to colleague development, engagement, and talent growth.

Culture & Benefits

• Office-based work environment with specific work arrangements provided by the hiring team.
• Values centered on Service Heart, Can-Do Attitude, and Forward Thinking.
• Focus on strong colleague connections, community, and high-quality client service.
• Exempt position and tobacco-free hiring practice.