IT Helpdesk Support Specialist

Location: Campbell, California, United States

Company

hirify.global develops data infrastructure and storage technology.

What you will do

• Provide technical support to employees through tickets, email, and in-person assistance.
• Troubleshoot Windows and macOS systems, laptops, desktops, peripherals, hardware, software, and network issues.
• Manage user accounts, access permissions, email, and groups using JumpCloud and Google Workspace.
• Support Atlassian applications, Slack, Zoom Rooms, and other company-wide tools.
• Onboard and offboard employees by configuring accounts and hardware, managing access, and shipping or collecting laptops.
• Manage IT procurement, hardware and software inventory, support documentation, and knowledge-base records.

Requirements

• Proven experience in a helpdesk or IT support role.
• Strong knowledge of Windows and macOS operating systems.
• Experience troubleshooting hardware and software issues.
• Familiarity with JumpCloud, Google Workspace, Atlassian applications, Zoom Rooms, and Slack.
• Strong problem-solving, communication, organization, prioritization, and time-management skills.
• Ability to work independently and as part of a team.

Nice to have

• Experience with IT procurement processes.

Culture & Benefits

• Full-time role supporting employees in an in-person IT environment.
• Opportunity to work across end-user support, workplace applications, hardware lifecycle management, and IT operations.