AI Strategy & Transformation Architect (Salesforce Agentforce)

Location: Remote in Canada; Alberta, British Columbia, or Ontario only

Company

hirify.global, part of Accenture, delivers AI, AWS, and Salesforce solutions including Agentforce, Einstein, Service Cloud Voice, Amazon Connect, and predictive analytics.

What you will do

• Lead advisory engagements as a primary or co-lead client advisor.
• Facilitate executive and cross-functional workshops to define priorities, pain points, problem statements, and success criteria.
• Develop AI capability models, use-case portfolios, prioritized roadmaps, operating models, and governance frameworks.
• Redesign business processes using agentic AI, automation, and human-in-the-loop models.
• Translate strategy into user stories, agent design patterns, acceptance criteria, and implementation handoffs.
• Build reusable frameworks and playbooks while supporting proposals and advisory engagement scoping.

Requirements

• 10+ years of experience in management consulting, enterprise strategy, or digital transformation.
• 3+ years leading Salesforce-based engagements at a delivery or architecture level.
• Hands-on experience designing and operationalizing agentic AI use cases.
• Deep functional and conceptual knowledge of Salesforce, including Agentforce, Einstein, Service Cloud, Sales Cloud, Field Service, and Data Cloud.
• Working knowledge of AI and LLM ecosystems such as Salesforce Agentforce, OpenAI, AWS, and Azure, plus data readiness, integration, and governance for AI deployment.
• Strong executive facilitation, synthesis, writing, and strategic communication skills.

Nice to have

• Experience with Amazon Connect, NICE, Genesys, or similar contact center technologies.
• Salesforce AI Specialist, Admin, Service Cloud Consultant, Strategy Designer, or equivalent certification.
• Experience with Design Thinking, human-centered design, or service design.
• Experience in regulated industries with complex AI governance, risk, and compliance requirements.

Culture & Benefits

• Remote and in-person work options across the organization.
• Some roles include travel of up to 25%.
• Flexible working practices focused on outcomes rather than fixed hours.
• Collaborative culture with executive town halls and company meetings.
• Team events and regular celebrations.