Program Operations Lead

Location: Hybrid work from hirify.global's NYC Headquarters office in New York City

Salary: $80,000–$110,000 USD annually

Company

hirify.global is a design-driven platform that helps entrepreneurs build brands and businesses online through websites, domains, ecommerce, marketing, scheduling, and social media products.

What you will do

• Drive the strategy and evolution of revenue-driving partner program benefits, including partner and subscription referrals.
• Manage end-to-end referral program operations, scalable process updates, and issue triage and resolution.
• Optimize hirify.global Marketplace operations across Expert onboarding, management, and engagement.
• Identify and implement process improvements, including AI solutions that close operational gaps and increase team capacity.
• Synthesize survey, forum, feature request, and community feedback into actionable content and business insights.
• Present strategic recommendations to cross-functional leadership and launch initiatives that improve partner engagement, activation, and satisfaction.

Requirements

• 4–6+ years of experience in operations, program management, or a related role focused on channel or partner ecosystems.
• Expertise in strategic program design and execution, preferably involving revenue-focused referral or subscription programs.
• Strong operational management skills, including designing scalable end-to-end processes and managing complex issue triage.
• Experience managing the lifecycle of a platform or marketplace, including external partner onboarding and success metrics.
• Strong quantitative and qualitative analytical skills, with the ability to turn complex feedback and data into strategic recommendations.

Culture & Benefits

• Choice of medical plans, including an option for fully covered premiums.
• Fertility, adoption, supplemental insurance, retirement matching, and paid parental and family care leave.
• Flexible paid time off, education reimbursement, and a pretax commuter benefit.
• Global Employee Assistance Program, Headspace subscription, and employee donation matching.
• Employee Resource Groups, a dog-friendly workplace, free lunch and snacks, a private rooftop, and twice-yearly hack weeks.