Consumer Experience Professional (Healthcare Benefits)

Location: Remote Kentucky, United States; occasional travel to hirify.global offices for training or meetings may be required.

Salary: $58,700–$68,200 per year, plus eligibility for a bonus incentive plan.

Company

hirify.global is a U.S. healthcare and health insurance company serving members through hirify.global insurance services and CenterWell healthcare services.

What you will do

• Investigate and resolve member, provider, and customer service issues.
• Coordinate fulfillment and delivery of member benefits, products, resources, and assistance programs.
• Collaborate with internal and external partners to remove fulfillment barriers and improve member outcomes.
• Use benefit fulfillment systems, multiple data sources, reports, and performance metrics to process requests and prioritize workloads.
• Analyze problems, determine solutions, and balance quality, compliance, and consumer experience.
• Support new benefit, program, workflow, and operational implementations while identifying continuous improvement opportunities.

Requirements

• Bachelor’s degree or equivalent work experience.
• At least 3 years of experience in a service operations environment.
• Passion for improving consumer experiences.
• Ability to work from a dedicated space without ongoing interruptions and protect member PHI/HIPAA information.
• Home internet with at least 25 Mbps download and 10 Mbps upload speeds.

Nice to have

• Benefit or program implementation experience.
• Healthcare or benefit administration experience.
• Experience analyzing operational data and reports to identify trends and communicate insights.
• Quality assurance, auditing, or continuous improvement experience.
• Project management experience.

Culture & Benefits

• Medical, dental, and vision benefits.
• 401(k) retirement savings plan.
• Paid time off, company and personal holidays, and paid parental and caregiver leave.
• Short-term and long-term disability and life insurance.
• 40 scheduled hours per week in a remote work arrangement.