Host Account Manager (Emerging Product)

Location: Remote, anywhere in Argentina

Employment type: Contract

Company

hirify.global operates an affordable housing platform connecting hosts and members.

What you will do

• Own a dedicated portfolio of hosts as the primary point of contact for escalations, policy questions, and portfolio direction.
• Build proactive relationships, conduct performance reviews, reduce churn, and support host portfolio growth.
• Use platform data to guide pricing, occupancy optimization, listing quality, rejection rate management, and retention.
• Activate new hosts by explaining pricing, room standards, responsiveness, safety compliance, and member experience requirements.
• Investigate and resolve complex or emotionally charged issues, escalating to member support, trust and safety, payments, and legal teams when needed.
• Document interactions, identify recurring concerns, and help develop scalable playbooks, talk tracks, and best practices.

Requirements

• 3+ years of account management, customer success, or high-touch client relationship experience.
• Experience managing a large portfolio with a proactive approach and strong organization.
• Ability to use data to explain performance and provide actionable guidance.
• Strong critical thinking, judgment, written communication, and verbal communication skills.
• Ability to handle difficult conversations empathetically while applying policies consistently.
• Genuine alignment with affordable housing and motivation to build a new function from the ground up.

Nice to have

• Experience in real estate, property management, hospitality, or a platform-based marketplace.

Culture & Benefits

• Remote contract work from Argentina.
• Opportunity to help build and improve a new Host Success function.
• Weekly team syncs focused on sharing results, identifying friction points, and iterating on the program.
• Cross-functional collaboration with member support, trust and safety, payments, legal, product, operations, and leadership teams.

Hiring process

• Application review by the PeopleOps team.
• Video interview with PeopleOps, followed by interviews with Host Experience leadership if selected.
• Later stages may include a live case interview and a live logic and competency assessment before an offer.