Success Manager - Partner Insights & Enablement

Location: Seattle, WA; hybrid and remote flexibility within the United States. Regular meetings require availability during Pacific Time business hours, with occasional mandatory domestic travel approximately 2–5 times per year.

Salary: $105,000–$130,000 per year, with potential additional incentive pay and stock options for eligible roles.

Company

hirify.global is a health data platform that helps researchers, clinicians, and families use healthcare data to improve medical research and decision-making.

What you will do

• Manage a portfolio of customer relationships across onboarding, adoption, research execution, renewal readiness, and expansion.
• Develop success plans, define measurable outcomes, and help healthcare and life sciences customers realize sustained value from hirify.global.
• Guide customers through cohort definition, feasibility assessment, study design, data interpretation, and clinical analytics workflows.
• Translate clinical workflows and research questions into requirements, action plans, and deliverables while coordinating with product, research, engineering, commercial, and support teams.
• Lead customer education, enablement, training, stakeholder communications, and executive-ready reports, presentations, and recommendations.
• Identify adoption and delivery risks, support account planning and renewals, and develop opportunities for deeper product use and customer impact.

Requirements

• 4+ years of experience with electronic medical record data, real-world data or evidence, public health research, regulatory submissions, or a related field.
• 2+ years of experience in customer success, account management, or consulting, preferably serving healthcare or life sciences analytics customers.
• Experience with public health research, epidemiology, outcomes research, health services research, real-world evidence, or clinical research.
• Strong project and stakeholder management skills, including the ability to align clinical, technical, operational, and executive audiences.
• Excellent written and verbal communication skills for explaining scientific, analytical, and technical concepts to varied audiences.
• Ability to work independently, manage multiple customer priorities, navigate ambiguity, and deliver high-quality work on time.

Nice to have

• Experience working at an EMR vendor or implementing, supporting, or advising customers on Epic or Cerner platforms and workflows.
• Bachelor’s or master’s degree in public health, epidemiology, health services research, biomedical informatics, biostatistics, health economics, or another quantitative or health-related discipline.
• Experience with clinical data models, EHR workflows, interoperability, population health, registries, analytics, or clinical informatics.
• Experience with SQL, R, Python, or similar statistical analysis and querying tools.

Culture & Benefits

• Mission-driven work focused on improving healthcare through data.
• Hybrid and remote flexibility with flexible working hours.
• Medical, dental, and vision insurance, plus a 401(k) plan.
• Flexible paid time off and generous parental leave.
• Professional development, training opportunities, and regular virtual and in-person team activities.