Senior Customer Experience Manager (Cloud Security)

Location: Remote, must be located in the Western United States. Applicants must have the legal right to work in the United States without visa sponsorship.

Salary: $110,000–$151,000 USD base salary annually, plus bonus, equity, and benefits.

Company

Wiz provides a cloud and AI security platform that connects code, cloud, and runtime to help organizations detect, prevent, and respond to threats.

What you will do

• Guide strategic enterprise customers through multi-year cloud adoption journeys with a focus on robust cloud security practices.
• Own customer projects and initiatives in collaboration with Sales, Support, Success, Product, Engineering, and customer teams.
• Build relationships with stakeholders from technical teams through CISO level and influence secure solution adoption.
• Define adoption milestones, remove blockers, and establish processes for secure workload migrations.
• Develop customer training strategies, governance structures, and enablement programs for technical and non-technical users.
• Support TCO analyses, business cases, tool consolidation, and strategic cloud security expansion opportunities.

Requirements

• 6+ years of experience as a CSM, AE, or in another strategic customer-facing role.
• Excellent communication and interpersonal skills with stakeholders at all organizational levels.
• Ability to quickly learn Wiz offerings and pricing.
• Experience with large-scale transformations, strategic customers, or cloud-based technology.
• Must be located in the Western United States and have authorization to work in the United States without visa sponsorship.

Nice to have

• Experience working with Fortune 100 customers.
• Entrepreneurial problem-solving approach for complex customer engagements.
• Deep understanding of security SaaS offerings and pricing models.

Culture & Benefits

• Full-time employment with base salary, bonus, equity, and benefits.
• Opportunity to work with enterprise customers on cloud security and transformation initiatives.
• Benefits are provided through Google.