Client Success Manager - Specialized Solutions (Fintech)

Location: US FL JAX 347, United States

Salary: $56,310.00–$95,740.00 per year

Company

hirify.global provides fintech solutions across global markets and industries.

What you will do

• Act as a subject matter expert and trusted advisor for clients in assigned business-specific domains.
• Build client relationships, lead strategic conversations, and support adoption and value realization throughout the post-sales lifecycle.
• Develop joint success plans with measurable milestones and KPIs aligned with client business objectives.
• Analyze client health and product usage data to mitigate risk, improve adoption, reduce churn, and deliver business outcomes.
• Identify and communicate partnership, renewal, and expansion opportunities to sales and renewal teams.
• Collaborate with product management, sales, support, and professional services teams while sharing client feedback that can influence product roadmaps.

Requirements

• 2–5 years of experience in Client Success, Client Service/Support, Account Management, or a similar role.
• Bachelor’s degree and previous experience in financial technology services.
• Knowledge of the financial technology industry, products, market trends, challenges, and opportunities.
• Strong analytical skills, including experience with Tableau or similar software and converting data into insights.
• Strong written, verbal, communication, and presentation skills, with confidence engaging stakeholders at all levels.
• Leadership ability and experience collaborating with sales, renewals, and technical teams.

Culture & Benefits

• Opportunity to contribute to the future of fintech.
• Continuous learning and development.
• Collaborative work environment.
• Opportunities to give back.
• Competitive salary and benefits.