Documentation Lead (AI)

Location: UK; hybrid

Company

hirify.global builds technology for the specialty reinsurance market, helping brokers and carriers automate operations and make faster, smarter decisions.

What you will do

• Own the strategy, information architecture, standards, tooling, and quality of client-facing product documentation.
• Identify, triage, assign, and close documentation gaps across the internal documentation site.
• Steward internal and public API documentation, including editorial standards, publishing pipelines, guides, and examples.
• Interview engineers about new features and translate complex technical material for non-technical readers.
• Build contribution models, templates, style standards, and review processes for product managers and engineers.
• Design AI-assisted authoring workflows and measure documentation usage, search behavior, support deflection, and client feedback.

Requirements

• 6+ years of experience in technical writing, documentation engineering, or a closely related discipline.
• Experience producing end-user product documentation and editing developer documentation and API guides.
• Hands-on ownership of docs-as-code workflows, Git-based authoring, static site generators, CI pipelines, and review gates.
• A portfolio or writing samples demonstrating clear communication for technical and non-technical readers.
• Ability to read and understand code and pull requests to identify documentation needs.
• Flexibility to work in a fast-paced, technology-focused environment.

Nice to have

• Experience restructuring a documentation estate and establishing contribution models for engineering and product teams.
• Practical experience using LLMs in documentation workflows.
• Familiarity with Diataxis, OpenAPI specifications, and generated API reference documentation.
• Experience in a scale-up, InsurTech, FinTech, or other regulated-industry environment.

Culture & Benefits

• Private medical, income protection, and life insurance.
• 28 days of holiday plus national holidays, enhanced parental pay, and life-events leave.
• Home office and equipment allowance, company MacBook, learning allowance, and conference or exam leave.
• Pension and nursery-fee salary exchange, company stock options, and financial wellbeing support.
• On-site gym and shower facilities, team social events, and employee assistance benefits.

Hiring process

• Background checks may include criminal record, credit history, employment, and academic qualification checks.
• Accessibility adjustments and preferred pronouns can be shared during the hiring process.