Head of Lab IT Infrastructure & Service Delivery

Location: Hybrid in Portugal, the United States, or Poland; office location in Amadora, Portugal

Company

hirify.global advances connectivity through fixed, mobile, and transport networks, supported by hirify.global Bell Labs and enterprise infrastructure services.

What you will do

• Define the architecture and strategic roadmap for Lab IT infrastructure, including networks, compute services, workstations, capacity, modernization, and expansion.
• Set and deliver service levels and SLAs aligned with business, engineering, R&D, security, and operational requirements.
• Own governance and operating frameworks for data centers, laboratories, manufacturing, factory, and mission-critical infrastructure.
• Lead complex expansion, modernization, transformation, and service-improvement programs across labs and related environments.
• Manage operational performance, 24x7 support coverage, escalation paths, risk assessments, failure analyses, and service reviews.
• Oversee asset management, monitoring, cybersecurity-control remediation, financial planning, and cost optimization for Lab IT services.

Requirements

• At least 10 years of experience in data center operations, lab infrastructure, factory IT operations, enterprise infrastructure services, or other mission-critical technical environments.
• Strong knowledge of IT service management, SLA delivery, operating models, escalation processes, and 24x7 support operations.
• Experience managing solid-line and dotted-line resources across technical operations, service delivery, and business-aligned support.
• Experience with operational monitoring, cybersecurity controls, asset management, compliance, safety, and monitoring standards.
• Experience managing multi-site or global delivery and leading complex infrastructure or service-transformation programs.
• Relevant tools experience, including capacity-planning tools, asset-management solutions, monitoring platforms, ServiceNow, and financial systems.

Culture & Benefits

• Hybrid work arrangement in the listed locations.
• Regular collaboration with R&D, engineering, infrastructure, security, operations, Digital Office service owners, and business stakeholders.
• Work involving global standards, local regulations, corporate policies, operational resilience, and information security.
• Inclusive recruitment and workplace practices with support for reasonable adjustments during the recruitment process.

Hiring process

• The recruitment process length varies according to the role requirements.
• Confidential adjustments and support are available during the recruitment process.