Onsite Engineer (Regular)

Location: Client premises in Warsaw, Poland

Company

hirify.global provides enterprise IT services and infrastructure support.

What you will do

• Diagnose and resolve incidents involving Windows and Mac operating systems, business applications, computers, mobile devices, printers, scanners, projectors, and teleconference equipment.
• Install, upgrade, patch, and troubleshoot operating systems, Microsoft Office, Adobe, and other authorized desktop applications.
• Monitor and manage ticket queues, including logging, categorization, prioritization, escalation, documentation, and SLA compliance.
• Manage hardware assets throughout their lifecycle, including stock control, builds, installations, user migrations, maintenance, and end-of-life processing.
• Coordinate with hardware vendors, Level 3 support groups, and project teams on repairs, service delivery improvements, maintenance, and upgrades.
• Provide smart-hands support and participate in Windows migrations, equipment rollouts, and large-scale office moves.

Requirements

• Diploma or bachelor's degree in computer science or information technology.
• 2–3 years of relevant desktop support experience.
• Knowledge of Windows 8, Windows 10, Windows 11, macOS, Microsoft Office, and desktop applications.
• Hardware troubleshooting experience with PCs, laptops, printers, scanners, projectors, teleconference systems, mobile phones, tablets, and related peripherals.
• Basic knowledge of IT infrastructure, including network topologies, VPNs, and servers, sufficient to isolate end-user problems.
• Ability to work from client premises in Warsaw, Poland. Strong customer service, communication, prioritization, multitasking, and independent-working skills are required.

Culture & Benefits

• In-person collaboration is prioritized while flexibility supports wellbeing, productivity, and individual work styles.
• Inclusive work environment focused on strong connections and community.
• Work takes place in a fast-moving and demanding IT service environment.