Senior Creative Operations Lead, Brand

Location: San Francisco, United States; hybrid work

Salary: $122,000–$192,000/year base pay; expected OTE of $144,000–$226,000/year including bonus or commission.

Company

hirify.global provides a customer engagement platform that helps brands create personalized experiences through cross-channel messaging, journey orchestration, and AI-powered decisioning.

What you will do

• Own and evolve the Brand organization’s creative operations model from intake through launch.
• Define workflows for briefing, prioritization, resourcing, delivery, and cross-Marketing alignment.
• Forecast workload and capacity while balancing internal teams, freelancers, and agency partners.
• Manage Asana workflows, templates, service-level agreements, reporting, and operational playbooks.
• Oversee creative budgets, vendor spend, agency onboarding, scoping, procurement, and forecasting.
• Identify risks, dependencies, and tradeoffs while improving delivery quality, visibility, and team sustainability.

Requirements

• 8–10+ years of experience in creative project management, creative operations, or production management.
• Experience leading operations for in-house creative or brand teams.
• Deep fluency in workflows across brand, campaigns, video, motion, and events.
• Ability to influence without direct authority and communicate clearly with Marketing, Creative, Production, Finance, People, Events, Growth, and regional teams.
• Ability to design scalable systems, manage ambiguity and competing priorities, and follow through on execution.

Culture & Benefits

• Hybrid ways of working with a curated in-office experience.
• Competitive compensation with potential equity grants, retirement benefits, and an employee stock purchase plan.
• Flexible paid time off and medical, dental, vision, life, and disability coverage.
• Fertility benefits and equal paid parental leave.
• Career pathing, learning platforms, and a yearly learning stipend.
• Employee Resource Groups, volunteer opportunities, donation matching, and a collaborative culture.

Hiring process

• Applications may be reviewed with AI-assisted tools for screening and prioritization.
• AI may also support interview scheduling, recording, and note summaries, while recruiting teams remain responsible for hiring decisions.
• Depending on location, candidates may request information, opt out of AI-assisted review, or request a manual review.