Sr. Manager, Creative Operations & Resource Management

Location: US - San Francisco, CA; at least 3 days in the office. Travel required 5–10% of the time.

Salary: $153,700–$246,200 USD per year, with potential bonus and equity eligibility.

Company

hirify.global is a global payments technology company facilitating transactions between consumers, merchants, financial institutions, and governments in more than 200 countries and territories.

What you will do

• Review and organize creative work intake submissions for completeness, priority, timing, scope, staffing, and escalation.
• Track active assignments, capacity, workload, availability, resource gaps, project costs, and staffing risks across creative and operational teams.
• Support monthly capacity, pipeline, and utilization reporting by identifying trends, bottlenecks, data gaps, and process inefficiencies.
• Maintain accurate project and resource data across operational systems and prepare information for staffing and leadership reviews.
• Support adoption of project management, resourcing, reporting, automation, and AI-enabled workflow tools.
• Recommend improvements to intake forms, templates, dashboards, workflows, documentation, and reporting structures while aligning AI usage with company policies and brand standards.

Requirements

• 8–10 years of work experience with a Bachelor’s or advanced degree.
• Experience in creative operations, marketing operations, project coordination, PMO support, resource management, or studio operations.
• Experience with intake workflows, project tracking, reporting, dashboards, resourcing data, and operational systems.
• Strong proficiency with project management and workflow tools such as Workfront, Wrike, Asana, or similar platforms.
• Ability to analyze workload, capacity, demand, staffing gaps, and operational trends while managing multiple priorities.
• Strong organization, communication, ownership, process orientation, and cross-functional coordination skills.

Nice to have

• Experience in both agency and in-house environments.
• Familiarity with creative production workflows, marketing campaign development, and project lifecycle management.
• Experience supporting North America marketing teams or large matrixed organizations.
• Experience partnering with Creative, Marketing, Finance, Procurement, Project Management, and Operations stakeholders.

Culture & Benefits

• Hybrid office-based work with department-dependent working hours.
• Medical, dental, and vision coverage.
• 401(k), FSA/HSA, life insurance, paid time off, and wellness program.
• Potential bonus and equity eligibility.